We dispatch your order within 24 hours (Monday to Friday, excluding public holidays) from the time your order was submitted and paid. All orders are normally shipped with DHL or the Swiss Post. If possible, in a carbon-neutral manner.
For our customers in Europe, we offer complementary shipping. Orders with delivery addresses outside of Europe are subject to a shipping fee of 15 EUR for orders under 75 EUR. There is no shipping fee on overseas order above 75 EUR.
Kindly note that for deliveries outside of the European Union or Switzerland additional fees for customs duties and/or VAT may be charged by the carrier. Once you’ve entered your shipping address in the last step of your order the VAT will be adjusted accordingly.
If available tracking information can be found in your order confirmation.
Should you not be happy with your product we offer free returns and full refunds within 30 days. Please start the return process by filling out the form below. You will then receive a free shipping label for your return.
We accept returns from overseas customers and refund the full amount, however, there will be no reimbursement for the shipping costs. Please start the return process by filling out the form below. You will then receive further instructions.
Only products purchased on Jungkraut.com can be returned to Jungkraut for a refund or an exchange. Products purchased on other websites such as Amazon or local department stores must be returned to their original place of purchase.
We will gladly refund your purchase price if you return the product to us within 30 days of receiving. Please note that we will only take back products that are either in their original packaging or haven’t been used in the usual quantities for a given timeframe of 30 days.
Once we received your return, we will do our best to process it within 10 business days of receipt. The refund will be automatically issued through the method used for payment.